Service Catalog

Durham County’s IS&T Department provides a very broad offering of services that range from functional to highly strategic.  Listed below is a comprehensive view of the services that our Department provides to County agencies,

 

Innovation Programs & Strategic Consulting

  • Business Intelligence & Analytics
  • Business Process Re-engineering
  • Performance-based Reporting Consulting
  • Engineering Analysis & Consulting
  • Project Management & Consulting
  • Open Data Management & Support
  • Departmental Hardware & Software Consulting
  • SAAS (software-as-a-service)   Consulting

Audio/Visual (AV)

  • AV/IT Consultation
  • Event and Meeting Setup Consultation

Business Systems & Applications

  • Application Hosting
  • Asset Inventory Management
  • Business Systems Support (Budget, Finance, Human Resources)
  • Custom App Development
  • Data Backup and Restore
  • Database Administration
  • Document Management (digitizing business process and workflow)
  • 3rd Party Application Consulting (NCFAST, Patagonia, …..)

Communication & Collaboration

  • Call Center Services
  • Cloud Storage via OneDrive
  • Digital Signage
  • Email & Email Archiving
  • Employee Collaboration via Lync
  • File Sharing & Storage
  • Telephone Support Services
  • Voicemail Services
  • Web Conferencing via Lync
  • Work-from-Anywhere (remote   access)

Community Engagement

  • Computer Donation Program
  • County-wide IT Tradeshow
  • Engineering Analysis & Consulting
  • IT Mentoring Program
DCO Employee Support

  • Computer Lifecycle Management
  • Field Technician Services
  • Managed Print Services
  • Password Resets and Password Self-Service
  • Personal Computing & Devices
  • Software Support
  • Tech Support – by Phone
  • Tech Support – In Person
  • Warranty Service – Personal Computers
  • Workstation Problem Resolution


Digital Content Management

  • DCO Website Management
  • Digital Engagement (social media, video, etc.)
  • Intranet Content Management
  • Mobile App Development
  • SAP Portal Services
  • Web Content Management
  • Web Graphics

Hardware & Software

  • Data Center Co-location Services
  • Data Transfer for Personal Devices
  • Load Balancing and SSL Offload
  • Network Monitoring
  • Server Colocation
  • Servers – Virtual, Physical
  • Storage Management
  • Systems Design Consulting
  • Web Application – Hosting
  • Windows Application Support, Troubleshooting, Installation
  • Workstation Software Updates

Information & Training

  • Alerts (outages, news)
  • Lunch & Learn Webinars
  • Cyber-Security Training
  • Networking & Connectivity
  • Cabling
  • Fiber management
  • Internet access
  • Smartphones & Mobile Data
  • Wired network access services
  • Wireless network access
  • Wiring

Information Security

  • Authentication and Authorization
  • Education, Training, and Awareness
  • Data Encryption
  • Desktop Anti-Malware
  • Firewall Management Services
  • Intrusion Detection
  • Network Security
  • SPAM Filtering
  • Audit Compliance