James McWatty was recently named Desktop Support Technician of the Year for 2014 by the Help Desk Institute’s (HDI) local chapter. This award was started in 2011 to recognize the best of the best of Desktop Support professionals. According to HDI all nominees will have demonstrated extraordinary commitment, dedication, technical aptitude and service to customers while consistently exceeding performance objectives.
James was selected for this award from a group of 15 regional finalist that also included Durham County’s Stacy Olds. All nominees were IT professionals from both private and public industries. HDI was founded in 1989 as the first membership association for technical service and support industry professionals. The local chapter of HDI has a growing membership of over 500 professionals while worldwide HDI has over 150,000 members.